Cancellation & Refund

At Seven Tours, we understand that plans can change and we wish to accommodate these changes as best as we can. Here is our simple and customer-friendly cancellation policy:

Booking Cancellation and Refund:

Free Cancellation: You can cancel your booking free of charge up to 24 hours before the tour starts. We then refund the full amount you paid us, the full price if you paid in full or the whole deposit if you paid a deposit, to your original payment method, be it PayPal or your debit/credit card.

Last-Minute Cancellation: If you cancel less than 24 hours before the tour starts, or if you are unable to join the tour on the scheduled date without prior notification, the amount you paid is not refunded and nothing more is charged. We understand unforeseen circumstances can occur, and we try to be as fair as possible in such situations.

Exceptional Circumstances: If you have to cancel due to an emergency, such as an accident or injury, please contact us as soon as possible. In these special cases, we will issue a full refund upon verification of the situation.

Bookings Paid with a Deposit: If you paid a deposit online and pay the rest on the tour day, these rules apply whatever the tour's own cancellation policy. Cancellation is free up to 24 hours before the tour starts (your pickup or meeting time): we refund the full amount you paid us, which is the whole deposit, to the card or PayPal account you paid with. If you cancel later or do not show up, the deposit is not refunded and nothing more is charged: the remaining amount is only paid on the tour day if you take part. If we cancel the tour, for example because of weather or for operational reasons, we refund everything you paid. In an emergency such as an accident or injury, we refund the deposit in full after verification. What counts is the time your cancellation message reaches us by WhatsApp or e-mail.

Payment and Refund Process:

Payment Methods: For your convenience, we accept both PayPal and payment on the tour date using a debit or credit card.

Refund Process: Refunds are processed to the original method of payment. Please note that the time for the refund to appear in your account may vary depending on your card issuer or PayPal's processing times.

Contacting Us:

Should you need to cancel or have any inquiries regarding our policy, please don't hesitate to contact us. We are here to help and ensure your booking experience with Seven Tours is smooth and stress-free. We appreciate your understanding and cooperation with our cancellation policy. It helps us manage our tours effectively and ensures we can offer quality experiences to all our guests.

Thank you for choosing Seven Tours for your excursion needs!